Area of Interest: Project Management
Improved processes provide business with superior outcomes. No matter how established the business and processes are, there still can be several opportunities for improvement. Points for improvement are sometimes easily found by only making an illustration for the process.
By the end of this course, through several highly engaging workshops, participants will be able to provide process documentations and illustrations (process maps). Participants will also have a good understanding of the steps involved in business improvement and making processes more agile and productive.
The following questions are addressed in this course:
What is the business process and how is it different to a business activity?
What are different types of process illustrations and the main components of process documentation?
How can Microsoft Visio be used to provide process maps?
What are the capabilities of SAP / ARIS process maps?
What are the existing business improvement methodologies?
What are the required steps for a successful business improvement?
Comprehensive electronic course notes and exercises
UNSW Canberra certificate of completion/attendance
Masters credit: UNSW Canberra allows students who have successfully completed a minimum of 12 days of approved professional education short courses to use those courses as credit in eligible postgraduate programs.
Business processes vs. business activities
Defining customer values, process, process structures followed by two workshops to practice process structures.
Process illustration and documentation
Presentation on process map, policy and procedure documents. This section includes two workshops to demonstrate a single process diagram and procedure document.
Process-mapping through Microsoft Visio and SAP / ARIS
Explaining the types and components of process maps. This section includes two workshops to build process maps on Visio, and a workshop to describe a process map already built on ARIS.
Business improvement methods and steps
Discussing stakeholders’ identification, types of business process improvement and a brief presentation on Lean Six Sigma. This is followed by a brief presentation on Business Process Re-engineering / Redesign / Rearrangement methods and steps. This section includes two workshops to identify business stakeholders and to find points for improvement in a process map.
Anyone requiring improvement in their leadership skills, including, but not exclusive to:
Dr Alireza Abbasi is Coordinator of Project Management programs at UNSW Canberra. He also holds a graduate certificate in University Learning and Teaching from UNSW. His research and teaching interests include project management, management science, information systems management and network science. He has written a book, three book chapters and over 80 technical journal and conference papers.
Dr Abbasi has had several appointments and been involved in different projects in IT/Software, Oil, Education and R&D sectors. He is an active member of several professional bodies including Australian Institute of Project Management (AIPM), Project Management Institute (PMI), and Australian and New Zealand Academy of Management (ANZAM).
Tickets for Business Process Mapping and Improvement can be booked here.
|Ticket Information||Ticket Price|
|Defence and Commonwealth||AUD 2,565|
|General Admission||AUD 2,565|