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Business Process Mapping and Improvement

Business Process Mapping and Improvement

Mar 02, 2022 - Mar 04, 2022

Business Process Mapping and Improvement

Time Wed Mar 02 2022 at 09:00 am to Fri Mar 04 2022 at 04:00 pm

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AUD 2,565

Business Process Mapping and Improvement | Online Event | Business Process Mapping and Improvement
Improve your business processes and receive superior outcomes.

About this Event

Area of Interest: Project Management

Course Summary

Improved processes provide business with superior outcomes. No matter how established the business and processes are, there still can be several opportunities for improvement. Points for improvement are sometimes easily found by only making an illustration for the process.

By the end of this course, through several highly engaging workshops, participants will be able to provide process documentations and illustrations (process maps). Participants will also have a good understanding of the steps involved in business improvement and making processes more agile and productive.

The following questions are addressed in this course:

What is the business process and how is it different to a business activity?

What are different types of process illustrations and the main components of process documentation?

How can Microsoft Visio be used to provide process maps?

What are the capabilities of SAP / ARIS process maps?

What are the existing business improvement methodologies?

What are the required steps for a successful business improvement?

What you will receive:

Comprehensive electronic course notes and exercises

UNSW Canberra certificate of completion/attendance

Masters credit: UNSW Canberra allows students who have successfully completed a minimum of 12 days of approved professional education short courses to use those courses as credit in eligible postgraduate programs. 

Course Content

Business processes vs. business activities

Defining customer values, process, process structures followed by two workshops to practice process structures.

Process illustration and documentation

Presentation on process map, policy and procedure documents. This section includes two workshops to demonstrate a single process diagram and procedure document.

Process-mapping through Microsoft Visio and SAP / ARIS

Explaining the types and components of process maps. This section includes two workshops to build process maps on Visio, and a workshop to describe a process map already built on ARIS.

Business improvement methods and steps

Discussing stakeholders’ identification, types of business process improvement and a brief presentation on Lean Six Sigma. This is followed by a brief presentation on Business Process Re-engineering / Redesign / Rearrangement methods and steps. This section includes two workshops to identify business stakeholders and to find points for improvement in a process map.

Who should attend

Anyone requiring improvement in their leadership skills, including, but not exclusive to:

  • Senior managers
  • Team leaders
  • Project and program managers
  • Business analysts
  • Human resource managers
  • Capability managers
  • Process managers / analysts
  • Business managers
  • Infrastructure Planners
  • Risk analyst & risk managers
  • Sustainment and acquisition project managers
  • Systems designers / engineers
  • Logistic managers
  • Knowledge managers
  • Contract/Procurement managers
  • Engineering managers
  • Procurement officers
  • ERP managers / analysts


Dr Alireza Abbasi is Coordinator of Project Management programs at UNSW Canberra.  He also holds a graduate certificate in University Learning and Teaching from UNSW. His research and teaching interests include project management, management science, information systems management and network science. He has written a book, three book chapters and over 80 technical journal and conference papers.  

Dr Abbasi has had several appointments and been involved in different projects in IT/Software, Oil, Education and R&D sectors. He is an active member of several professional bodies including Australian Institute of Project Management (AIPM), Project Management Institute (PMI), and Australian and New Zealand Academy of Management (ANZAM).

Also check out other Workshops in Online, Arts Events in Online, Business Events in Online.


Tickets for Business Process Mapping and Improvement can be booked here.

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Ticket Information Ticket Price
Defence and Commonwealth AUD 2,565
General Admission AUD 2,565
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Date & Time

Wed Mar 02 2022 at 09:00 am to Fri Mar 04 2022 at 04:00 pm
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